Lost access to your PUBG Mobile account and not sure where to start? That's a stressful situation — but it's fixable.
We've helped hundreds of readers work through PUBG Mobile account recovery, covering everything from forgotten passwords to hacked accounts and linked guest IDs.
🗓️ Last updated: 2026 — verified.
To recover a PUBG Mobile account, open the login screen, tap the account type you used (Facebook, Twitter, or Guest), and follow the platform's own password reset or ID recovery steps. For hacked or banned accounts, use PUBG Mobile's official support form directly.
This guide covers every recovery scenario — forgotten password, lost guest account, hacked account, and the case where you're recovering a PUBG Mobile account without email access. Let's get into it.
🛠️ How to Recover Your PUBG Mobile Account Step by Step
Before you start, check which account type you originally used to log in — this determines which recovery path to take.
- ✅ Step 1 — Open PUBG Mobile and tap Sign In on the main screen. You'll see all the login options (Facebook, Twitter, Apple, Google, or Guest).
- ✅ Step 2 — Select the platform you originally linked. If you used Facebook, tap Facebook login and use Facebook's own "Forgot Password" flow. Same logic applies to Google and Apple ID.
- ✅ Step 3 — If you logged in as a Guest — this is the one most people miss — you need your Guest ID and device info. Go to Settings → Basic → Link inside the game to retrieve it before you switch devices.
- ✅ Step 4 — If none of those options work, head to the PUBG Mobile official support page and submit a recovery ticket with your Player ID, linked email, and any purchase receipts you have.
Support typically responds within 3–7 business days. If your account was hacked, mark the ticket as urgent and include screenshots of any suspicious login activity — that usually speeds things up.
If you've dealt with a hacked account on another game too, the guide on how to recover a hacked Roblox account walks through a similar step-by-step process that may help you understand what to expect from game support teams.
You can start your official PUBG Mobile account recovery request directly at PUBG Mobile's official support center — that's the fastest route for most account issues.
For hacked or compromised accounts specifically, file a ticket at PUBG Mobile's official contact and ticket page. When you submit, include your Player ID (found in-game under your profile), your original linked email address, any purchase order IDs or receipts, your device model, and the approximate date you lost access.
❓ Common Questions About PUBG Mobile Account Recovery
Can I recover a PUBG Mobile guest account? Yes — but it's harder. Guest accounts are tied to your device, not an email. If you still have your old phone, link the account to Facebook or Google immediately before anything else. If the device is gone, you'll need to contact support with your Player ID and any in-app purchase receipts to prove ownership.
What if my PUBG Mobile account was hacked and the email was changed? That's a tougher situation. But don't panic. PUBG Mobile support can verify ownership through purchase history and your original login details. Submit a ticket right away — the sooner the better, since the window to recover a recently hacked account is wider.
How long does PUBG Mobile account recovery take? Standard support tickets take 3–7 business days. Hacked account cases with clear evidence can sometimes be resolved in 24–48 hours. Real talk — response times vary by region and volume, so submit once and wait rather than spamming multiple tickets.
💡 Tips for the Best Chance at Recovery
Here's what actually improves your odds when contacting PUBG Mobile support. Honestly, most people submit a vague ticket and wonder why it takes forever — don't do that. Be specific, be organized, and give support every piece of evidence upfront.
- 🔹 Tip 1 — Always include your Player ID (the number shown in your in-game profile). This is the single most important piece of information for the support team.
- 🔹 Tip 2 — Gather any purchase receipts from Google Play, the App Store, or the official PUBG Mobile store. These are the strongest proof of account ownership — stronger than an email, actually.
- 🔹 Tip 3 — Mention your approximate account creation date, server region, and the last in-game items or characters you remember. Specific details build trust fast.
- 🔹 Tip 4 — After you recover your account, link it to at least two platforms (Google + Facebook, for example). One backup isn't enough. Protect it now so you never go through this again.
If you play other mobile shooters too, check out the tips on recovering a Free Fire account without Facebook or email — the support process is surprisingly similar and the guide covers some extra angles worth knowing.
🔍 Need more account help?
Read How to Recover Hacked Roblox Account: Step-by-Step Guide →🙋 Frequently Asked Questions
✅ Wrapping Up
Start with the platform you originally used to log in — that's almost always the fastest path back into your account. If that doesn't work, head straight to PUBG Mobile's official support page and submit a detailed ticket with your Player ID and purchase history.